ON YOUR MARK Blog2024-01-12T22:34:34+00:00

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4 Tips to Achieve Exceptional Customer Service

Many companies sell buses that offer everything from theater style entertainment systems, thru central vacuum cleaners… to the ability to shop online while rolling down the road. But finding a company that offers quality service can be a challenge.

Many companies make you jump through electronic hoops to talk to a real person. They’re only interested in volume, and anything out of the ordinary gums up the system.

If you’re like me, you’ve found some businesses that treat you well, and provide quality service. You’re willing to pay more for the comfort and confidence they offer. Business is part formula, part art. If anyone (with money) can buy flashy coaches, and exercise good business practices, then why do some operators succeed, and others fail?

A smart guy could give you lots of reasons… I can offer only one. Service.

Quality service is both difficult to define, and real. It’s about relationships, and understanding what a customer needs. For the most part, in our business, it doesn’t cost much more to do it right. We have a small, finite, group of potential customers, so we are

By |March 19th, 2024|0 Comments

7 Actionable Ideas to Retain Drivers

By |March 5th, 2024|

“I’ll buy a bus from you…. if you’ll drive it for me”. This owner was kidding, in an effort to illustrate the difficulty the current driver shortage has created.  On occasion he has equipment idle,

4 Advantages to Employing Interns

By |November 21st, 2023|

Interns play an important role in today's work environment, providing a new and dynamic perspective that is helpful for organizational growth. Interns are eager learners who will contribute creativity and innovation.  Here are four advantages

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