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ON YOUR MARK TRANSPORTATION Blog
4 Tips to Achieve Exceptional Customer Service
Many companies sell buses that offer everything from theater style entertainment systems, thru central vacuum cleaners… to the ability to shop online while rolling down the road. But finding a company that offers quality service can be a challenge.
Many companies make you jump through electronic hoops to talk to a real person. They’re only interested in volume, and anything out of the ordinary gums up the system.
If you’re like me, you’ve found some businesses that treat you well, and provide quality service. You’re willing to pay more for the comfort and confidence they offer. Business is part formula, part art. If anyone (with money) can buy flashy coaches, and exercise good business practices, then why do some operators succeed, and others fail?
A smart guy could give you lots of reasons… I can offer only one. Service.
Quality service is both difficult to define, and real. It’s about relationships, and understanding what a customer needs. For the most part, in our business, it doesn’t cost much more to do it right. We have a small, finite, group of potential customers, so we are
7 Actionable Ideas to Retain Drivers
“I’ll buy a bus from you…. if you’ll drive it for me”. This owner was kidding, in an effort to illustrate the difficulty the current driver shortage has created. On occasion he has equipment idle,
Revolutionize Your Marketing Strategy: 3 Key Places to Implement QR Codes
According to a recent article from Forbes.com, 85% of adults in the U.S. use a smart phone. Given that fact utilizing QR codes in your marketing approach might be a game-changer for your business. With
Are You Making the Most of Your Online Platform?
Many companies may find themselves in a position where they have checked off all of the boxes to building their online platform. A website has been set-up, social media pages have been created, and perhaps
3 Reasons to Include QR Codes in Your Marketing Strategy
QR codes have been around for decades, and for a few years, they almost seemed to have lost their traction in the marketing toolbox. After the pandemic, QR codes have once again become a widely
How to Choose the Visual Content that is Right for Your Brand
One challenge that many companies face when it comes to marketing is providing “enough” content to stay top of mind with their audience. This content involves videos, blogs, and most importantly photos. According to Venngage,
How to Effectively Prepare for the New Year
As the new year quickly approaches, our team has pulled together a list of items for your management team to review as you move into 2024. This time of year is particularly busy for many.
3 Ways to Evaluate the Effectiveness of Your Management Team
According to Gallup, managers influence team engagement and performance more than any other factor. What makes an effective manager? How can you ensure that your business is being run with the best management strategies? In
4 Advantages to Employing Interns
Interns play an important role in today's work environment, providing a new and dynamic perspective that is helpful for organizational growth. Interns are eager learners who will contribute creativity and innovation. Here are four advantages